Frequently Asked Questions

How do I get my photos and negatives?
Your digital scans will be emailed to you using WeTransfer. During checkout, you can tell us to save your negatives. They will be returned uncut in archival sleeving.
If you don’t tell us to save your negatives, they will be thrown away at end of business day.
We store prints and requested negatives for 14 days. At day 15 they are thrown away without reminder.

My disposable camera is only half used, can I still develop it?
Absolutely! Don’t be shocked if you see selfies of a lab tech on your film to finish the roll if you didn’t.

I ordered development online, how do I ship my film to you?
Once you place your order online, please include your order number written on a piece of paper with your film inside the package.
Please do not ship using paper envelopes that are not plastic lined. Film canisters can and will rip through and be lost forever.

Do you offer bulk discounts?
We do not. Film development costs don’t scale based on volume like some other retail businesses.

What if my film contains adult nudity, sex, drugs, etc.?
We develop, scan, and print everything that’s given to us regardless of what is on your film.

What is your policy if a customer hands your lab a blank roll?
Read Above.

How is my film scanned?
Noritsu HS-1800 or Noritsu LS-600 film scanners using Noritsu EZ-Controller on X-Rite D65 calibrated monitors.

Medium Scans:
Approx. 3000x2000

High Resolution Scans:
35mm half frame - 4492x3167
35mm full frame - 6774×4492
6x4.5 - 4824×3533
6x6 - 4832×4760
6x7 - 5902x4815
6x8 - 6610x4903
6x9 - 7139x4903
6x12 - 9794x4912

Can you scan uncompressed .tif?
Yes

How is my film developed?
All film is developed using our X-Rite calibrated Noritsu QSF-V30 film processor with Fujifilm chemicals.

Dipped your film in chemicals, boiled it, etc.. to change your photos artistically?
To avoid damage to our equipment and other people’s film, we do not develop souped or liquid damaged film.

What about E-6?
The E-6 process is commercially dead. If you give us E-6 film, we assume you want it cross-processed in C-41 chemicals.

Do you recycle?
Lago Vista Film Lab works closely with the City of Austin, TCEQ, and our waste treatment contractors to make sure we’re always in compliance with keeping the environment beautiful for future generations.